Policies & Procedures

Our Process

Your 1300 RESUME consultant will be contracted to your project withspecific experience preparing career marketing documents in your chosenindustry, offering recruitment knowledge and copywriting experienceto ensure that your résumé gets you the attention you desire. 1300 RESUMEconsultants use their advanced knowledge of what employers and recruitmentagencies are looking for on your résumé to prepare documents for you that willhighlight your individual skills, experience and achievements. It is vitallyimportant that your résumé matches the needs of both employers and recruitmentagencies – your résumé must make them want to interview you.

Our professional resume writers create polished,corporate and graphically designed résumé layouts, which are clear, unclutteredand professional which allows a recruitment consultant or employer to quicklyfind the information on your resume that they need. If they cannot find whatthey want, your résumé may not be considered further. We successfully achieve abalance of professionalism, individuality, creativity and marketing flair. You are consulted atevery stage which ensures that you are completely satisfied with your documentsand the customer service that you receive from 1300 RESUME. Your satisfactionis very important to us, we want you to tell your friends, colleagues andfamily of how pleased you were with the resumeservices that you received whilst partnering with 1300 RESUME.

1300 RESUME is committed to setting and maintaining the highest levelsof customer service. We want you to be positively delighted with your résumé.Please take a look at “What Clients Say” to see what our customers haveachieved and experienced using 1300 RESUME.

Delivery Policy

Your resume and other documents will produced within 10 working daysupon mutual agreement after we have completed your telephone consultation andreceived all your information. If you require your résumé by a specificdeadline please ensure that you mention this before you order. We ensure thatwe meet your job application closing date. A draft copy of your résumé andother documents will be emailed to you so that you can review and make changesrequired. Your documents will then be updated with the changes that you requireand then sent back to you again. We guarantee your 100% satisfaction and makechanges until you approve the final copy.

Upon your approval of the documents via email, we will post 1 copy ofyour cover letter and/or selection criteria and 5 colour laser printed copiesof your new resume in a presentation folder and all files provided on a CD inboth editable MS Word format and Adobe PDF format. All relevant e-books arealso provided on your CD in Adobe PDF format for your reference which includesinterview tips.

Privacy Policy

1300 RESUME is dedicated to keeping your details private. Anyinformation, we collect in relation to you, is kept strictly secured. We do notpass on/sell/swap any of your personal details with anyone. We use this information to identify yourorders, provide you with our monthly newsletter (if applicable) and topersonalise your shopping experience with us; that’s all. 1300 RESUME uses cookies to allow you tologin to your account, maintain a shopping cart and to purchase items in yourshopping cart. Cookies sent to yourcomputer from 1300 RESUME only last while you’re browsing our website. We donot store persistent cookies on your computer. Cookies also allow us to give you a more personalised shoppingexperience by displaying products that interest you throughout our productpages, thus providing you with a more friendly, interesting and enjoyable shoppingexperience.

Whenever you use our web site, or any other web site, the computer onwhich the web pages are stored (the Web server) needs to know the networkaddress of your computer so that it can send the requested web pages to yourInternet browser. The unique networkaddress of your computer is called its “IP address,” and is sentautomatically each time you access any Internet site. From a computer’s IP address, it is possibleto determine the general geographic location of that computer, but otherwise itis anonymous.

We do not keep a record of the IP addresses from which users access oursite except where you have specifically provided us with information aboutyourself, in which case we also record your IP address for securitypurposes. An example of this would bewhen proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IPaddress will be stored along with a transaction number that allows us to trackyour order.

Security Policy

When purchasing a resume package from 1300 RESUME yourfinancial details are passed through a secure server using the latest 128-bitSSL (secure sockets layer) encryption technology.128-bit SSL encryption is thecurrent industry standard. If you have any questions regarding our securitypolicy, please contact our customer support centre at info@1300resume.com.

Refund Policy

Please choose carefully. We do not provide refunds if you simply changeyour mind or make a wrong decision. If yourequire clarification regarding resume package inclusions, pricing information orthe most suitable product to suit your needs, simply call on 1300 737 863 oremail us on info@1300resume.com prior to making payment. We word & edit your documents until youare 100% satisfied within the agreed time frame, hence once the work has beenprovided. If you have any issues withquality or satisfaction, we welcome an email at info@1300resume.com to gain aninsight into your thoughts and experiences. The documents we prepare for you such as cover letters, resumes and keyselection criteria are based on a combination of information received by youand our understanding of your needs and requirements. Hence, the information gathering stage andyour availability to respond to questions throughout all projects within timeframes is crucial. Credits can be issuedif for example you order a silver package that includes 2 cover letters and youonly have 1 job advertisement of interest upon ordering. Your resumewriter will make a note on our computer system that are still in’credit’ to have a second cover letter prepared at a later stage, when aposition of interest becomes available.